bhai 88's Privacy Policy

1 Introduction and Purpose

bhai 88 treats its users' privacy with the utmost care. This policy explains what information we collect, why we collect it, how it is stored and used, and what rights you have over your information. Our goal is to create a transparent and trustworthy environment where you can enjoy entertainment with confidence.

This policy is related to our Terms and Conditions and works as a complement to them. In the event of any conflict, the terms of the specific page will take precedence.

2 What Information We Collect

The following types of information may be collected when opening an account and using services at bhai 88.

2.1 Information You Provide Directly

Information you provide yourself includes:

• Full name and date of birth (for identity verification)
• Mobile number and email address
• National ID card or passport details (where applicable)
• bKash, Nagad, Rocket, or Upay number (for transactions)
• Bank account details (for bank transfers)
• Chosen username and password

2.2 Automatically Collected Information

Some information is collected automatically while you browse the site:

• IP address and device type
• Browser type and version
• Pages visited, time, and duration
• Cookies and session data (see details below)
• Referral source (where you came from to reach the site)

2.3 Information Received from Third Parties

Information may sometimes be obtained from trusted third-party services for identity verification or fraud prevention purposes. In such cases, the third party's own privacy policy will apply.

3 Purpose of Information Collection

bhai 88 uses your information only for legitimate and necessary purposes. Those purposes are described in the list below:

3.1 Account Management and Verification

Information is used to confirm identity when opening a new account and to prevent one person from holding multiple accounts. We ensure that only individuals aged 21 or above can operate an account.

3.2 Processing Financial Transactions

Financial information is used to correctly process deposit and withdrawal requests and to prevent fraud and money laundering. This information is essential for ensuring secure transactions via bKash, Nagad, Rocket, Upay, and bank transfers.

3.3 Providing Customer Support

Our support team may view your account information to resolve any issues or questions you have. We provide service in both Bengali and English via live chat and email, seven days a week, twenty-four hours a day.

3.4 Security and Technical Maintenance

Technical information is used to prevent unauthorized access, cyberattacks, and other security risks. Your data is kept secure using SSL encryption and other protective measures.

3.5 Personalized Experience

Data may be used to analyze your preferences and play patterns in order to provide information about more relevant games and offers. However, this is never done with the intent of encouraging you to play more than you should — we always prioritize responsible gaming.

4 Data Storage and Security

4.1 Retention Period

All information is retained while your account is active. Even after an account is closed, certain information may be retained for a period of time due to legal obligations and financial record-keeping requirements. Once this period ends, the information is securely deleted or anonymized.

4.2 Technical Security Measures

bhai 88 takes industry-standard technical measures to protect your information, which include:

• SSL/TLS encryption — all communication between the website and servers is encrypted
• Encrypted databases — stored information is secured with encryption
• Firewalls and intrusion prevention systems
• Regular security audits and vulnerability testing
• Strict access control policies for staff

4.3 Steps in Case of a Data Breach

If there is any possibility that the security of your information has been compromised, we will notify you as quickly as possible and take the necessary steps to address the situation.

5 Data Sharing and Third Parties

5.1 Sharing with Third Parties

bhai 88 never sells your personal information or shares it with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with the relevant financial institutions to complete bKash, Nagad, Rocket, Upay, and bank transactions.
• Identity Verification Services: Information may be verified with trusted verification agencies as part of the KYC process.
• Game Software Providers: Relevant session information may be passed to the relevant game providers to ensure the gaming experience.
• Legal Obligations: Providing information may be legally required in response to a court order or a lawful request from authorities.

5.2 International Data Transfers

Some information may be stored on servers located abroad for operational purposes. In such cases, we ensure that relevant data protection standards are upheld.

6 Cookie Policy

6.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser that help the website recognize you. bhai 88 uses cookies for the following purposes:

• Essential Cookies: Strictly necessary for maintaining login sessions and for security.
• Performance Cookies: Used to analyze which pages of the site are used most, in order to improve the experience.
• Functionality Cookies: Used to remember your language preferences and other settings.

6.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling essential cookies may cause some features of the site to not work correctly.

7 Your Rights

As a bhai 88 user, you have the following rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances, though this may not be possible if legal obligations apply.
• Right to Object to Processing: You may object to certain types of data processing.
• Right to Data Portability: You may request your information in a structured format.

To exercise any of these rights, please contact our support team. We generally respond to requests within a reasonable time. For more information about our services and your rights, you can visit the About Us page.

8 Protection of Underage Users

All bhai 88 services are strictly for users aged 21 and above. We do not knowingly collect information from anyone under 21 years of age. Age is verified at the time of registration, and if any account holder is found to be under 21, that account will be closed immediately and all associated information will be securely deleted.

9 Changes to This Policy

This Privacy Policy may be updated from time to time due to changes in services or legal requirements. For any significant changes, we will publish a notice on the site and, where applicable, notify you via your registered email. Continued use of the site after a policy update will be considered as your agreement to the new policy.

If you are unable to understand the differences from the previous version or have objections to the new terms, please stop using the site and contact us.

10 Contact

If you have any questions, requests, or complaints regarding this Privacy Policy, you can contact our support team through the following:

• Live Chat: Live chat is available directly on the site — seven days a week, twenty-four hours a day
• Email: [email protected]

Before contacting us, you may check our Frequently Asked Questions (FAQ) section for answers to common questions, where many queries are already addressed.